Returns Policy

At CarryCub, your satisfaction is our top priority. We strive to provide high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging. Due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please thoroughly inspect your order upon arrival before opening any sealed packaging.

2. Damaged or Defective Items

If you receive a damaged or defective item, contact our customer support team within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions for returning the damaged or defective item and gladly replace it for you.

3. Incorrect Orders

If you receive an incorrect item in your order, notify us within 7 days of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, based on your preference.

4. Non-Returnable Items

For the safety and well-being of all customers, certain items are non-returnable due to sanitary reasons. These include, but are not limited to:

Personal care products

Cosmetics

Intimate apparel

Any products that come into direct contact with the skin or body

Please review product descriptions carefully before making a purchase.

5. Refunds Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 days. Please note:

Shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer.

6. How to Initiate a Return

If your return meets the eligibility criteria mentioned above, contact our customer support team through the "Contact Us" page. Our representatives will guide you through the return process and provide further assistance.

7. Packaging Your Return

When returning an eligible item, ensure it is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.

8. Exchanges

As we do not accept returns for opened items due to sanitary reasons, we cannot process exchanges for such products. If you received a damaged, defective, or incorrect item, follow the instructions under sections 2 and 3 for resolution.

At CarryCub, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, feel free to reach out to our customer support team.

Thank you for shopping with us!